Here’s How Hotel Management System Software is Shaping the Hospitality Industry!

The pandemic has dramatically shaped industries worldwide, and the hospitality sector is no exception! While the industry remained stunned for over a year, it is now booming because of the rise in tourism and more.

It won’t be wrong to mention that the hotel or hospitality sector cannot thrive unless its customers are highly satisfied. While hotels have a number of tasks in the pipeline, it can get challenging to fulfill each of them sometimes. While the industry is complex and has much on its plate, technology plays an exceptional role in streamlining and automating operations.

Not only this, but hotels are now implementing innovative management technology solutions that have helped the industry witness revenue growth of 135%.

Surprised?

You might want to bring your business back to life, isn’t it? Fret not! Fortunately, this article will help you explore how hotel management system software enables businesses to climb the success ladder.

So, let’s begin by gathering all the information you need before diving deep into the tech world of hotel management.

Introduction To Hotel Management System (HMS)

As mentioned earlier, HMS is a management software that helps manage all the administrative procedures of a hotel. Additionally, it streamlines front-desk and backend channel, reservations, revenue, customer relationship, and more for seamless operations. 

Notably, there exist a number of hotel management system software for added convenience in the business activities. Therefore, take a look at the following types that you can adopt for your hotel operations: 

1. Hotel Property Management System (PMS)

It is one of the must-have hotel management software that enables monitoring every minor activity along with taking care of front-desk management, housekeeping, finance, reporting, etc. 

2. Central Reservation System

CRS is an incorporated mechanism that helps manage real-time hotel tasks, including rates, inventory distribution, reservations, and others. Notably, CRS obtains data from sources like PMS, internet booking registries, global distribution systems, and more, which makes it easier to access hotel data in a single place, which is why this system is also known as the foundation or backbone of all the systems. 

3. Hotel Staff Management System

Every business requires different specialized teams to operate activities frictionlessly. Similarly, hotels have separate teams for the reception area, kitchen, room service, hygiene, etc. But how will you manage all the teams manually? 

Seems challenging, right? This is why hotel staff management software has come to the rescue that can help you fabricate hotel-specific HRMS to manage the entire team. 

4. Online Hotel Booking Engine

Are you willing to launch a business on a hotel-based product? Then, don’t wait up and begin working on your hotel booking app development. These online booking engines are the platforms that enable hoteliers to list their hotels to enhance bookings.

According to research, travelers are likely to end up booking from such platforms that have a listing of hotels. 

5. Revenue Management System (RMS)

You must be familiar that every country or region has a travel season based on its climate. What do we mean by the travel season? In simple language, it is the time when hotels generate a higher revenue than other seasons of the year.

Therefore, integrating a hotel revenue management system will play a vital role in optimizing the prices and other revenue streams according to the demand. 

Additionally, RMS can also be equipped with the analytics feature to keep track of customer behavior, booking scenarios, and more. 

6. Housekeeping Management System

Just like any other  teams, there must be a record of people working in the housekeeping department, which is why, a HMS module can be incorporated. Indeed, it is a handy tool for the head to keep a check on the resources available each day and mark their attendance to assign duties. 

7. Customer Relationship Management Software (CRM)

For any business to run smoothly, it is vital to build strong customer relationships. Therefore, if your hotel is a massive chain, for instance, Marriott, you must have CRM software to retain customers to opt for your property on their next getaway. 

8. Hotel Inventory Management Software

Keeping a check on supplies is another crucial activity to offer your guests a comfortable experience. What if your guests ask for extra towels, but you no longer have them in stock? It would negatively impact your customers, and they would prefer to choose your substitute the next time. Not only this, but adverse word-of-mouth wouldn’t be good for the brand! 

Here’s when inventory management software swoops in! The system keeps track of everything, including kitchen supplies to room goods, to keep it under control. 

9. Hotel Tour Assistance Software

Luxurious hotels are likely to have endless things and areas to explore. So, how about a hotel tour guiding feature in your flawless hotel mobile app?

The best part is that you can leverage Augmented Reality and Virtual Reality technologies to efficiently function this feature that will help your guests navigate the hotel easily.

While the software listed above explains how your hotel can run smoothly, there are numerous other reasons to begin working on your hotel management system. These reasons include maintenance improvement, accurate data collection, personalized experience delivery, consumer data safeguarding, simplified staff communication, and enhanced customer experience.

Enhancing Guest Experiences: Essential Features for a Comprehensive Hotel Management System

It is not always about brimming your hotel management system with features. But, what’s more essential is picking and amalgamating the right features that’ll help your app acquire a competitive edge. So, look at some of the best app features that must be added to a hotel management system software. 

1. Reservation Management

The reservation database must stay in one place instead of managing cluttered sheets, isn’t it? Therefore, the reservation management feature helps you do precisely the same, which makes it easier to track bookings and reservations, modifications, cancellations, etc. 

2. Billing and Invoice Generation

In this digital era, traditional practices of maintaining registers have no place. Most of all, hotels shouldn’t rely on penning down every extra service availed by the customers, as it is most likely to complicate the billing system. 

The billing and invoice generation feature automates the entire process and helps keep track of the prices. Therefore, the updated bills can be initiated in a few clicks during check-out. 

3. Front Desk Management

Once a reservation is confirmed, the reception team plays its role by communicating with the guests, allocating the rooms, and ensuring that the guests have a comfortable stay. Therefore, the fusion of this feature within the app streamlines activities like check-ins, guest profiling, room key management, and more. 

4. Back Office Management

As mentioned over and over, staff management is a vital task. It must be done efficiently, which is why the back office management feature is significant for keeping track of the number of members, attendance, break, leaves, etc. 

5. Extra Service Monitoring

Hotels may offer additional services, like spas, restaurants, swimming pools, bars, etc. While some of these services could be complimentary, others could be chargeable. Thus, hotels can easily keep track of the chargeable services that the customers might avail to add to the bill amount. 

6. Reporting and Analysis

While data collection can be traditional, don’t you think it would be much easier when automated? Not only this, but the automatically collected data can be analyzed, and the entire credit goes to Artificial Intelligence and Machine Learning. These technologies can collect real-time data and analyze the same to acquire valuable insights to build strategies to help your business flourish.

7. Security Controls

No wonder guest data is highly valuable and must be kept confidential. Compromising with the data will lose your customers and impact the brand name. Therefore, you must prioritize implementing security measures to ensure you’re not losing any data to hackers. 

8. Dashboard

Last, but not the least, Dashboard is one of the most prominent features of mobile app development to have access to entire data in one glance. 

The dashboard displays all the data insights in a statistics form; thus, information like the number of hotel rooms occupied, cleanliness status, etc., can be easily tracked. 

Future- Proofing Hospitality: Trends To Consider While Hotel Management System Development 

Before getting in touch with a top-notch hotel booking app development company, here are the best trends to consider to acquire clarity on your product requirement. Take a look: 

1. Understand User Needs

Evidently, hotel management system software will be developed for internal use, so it is essential to consider the user needs. Develop software that streamlines activities and makes it simpler for the staff to operate effortlessly. 

2. Seamless Navigation

Seamless navigation, when incorporated into the software, will incline your customer’s attention and will make your services an appealing option. Plan a UI/UX design that aligns with convenience and plays a terrific role in enhancing usability. 

3. Mobile Accessibility

What is better than ease of accessing hotel management software with the help of mobile-compatible solutions? A mobile version will trigger real-time notifications to the staff, task allocation management, generation of digital keys, and much more.

4. Integration with Blockchain Technology

Everybody’s well aware with the functioning of the blockchain technology, and its capability to ensure security and stability. Thus, hotel management system software developers can closely work with blockchain to smoothen processes and motivate transparency. 

5. Personalized Experience

Personalization is equal to loyalty! Thus, you may provide personalized suggestions and more to your customers via the hotel app.

6. Voice Assistants

Voice assistants have become an integral part of mobile apps today, and one of the best examples is Alexa. To give you with a real-life instance, Marriott has installed Echo Smart Speakers in every room to add to the comfort of its guests. 

7. Drones for Delivery

Did you hear about Dominos using drone technology to deliver orders to its customers? Indeed, drones are becoming extremely popular, and businesses are adopting cutting-edge technology to stand out in the market.

While the video production industry primarily uses drone technology, the hospitality sector is not far behind in catching up with the trend.

Potential Roadblocks on the Pathway of Hotel Management System Development 

While the pandemic era was the toughest for the hospitality sector, new technologies are now reviving the industry. However, you still may encounter a number of challenges while hotel management system software development. 

What are they? Continue reading to know:

1. Communication Setback

One of the primary challenges the hospitality sector encounters is integration, and the reason behind the same is the communication gap. The issue can be eliminated only when done in real-time integration. 

2. Recruiting and Training

Another significant challenge while building hotel management software is staffing and training. The development of the new structure requires hiring new skilled staff while training the old one. 

3. Operational Challenges

Carrying out activities like front-desk operations to hygiene, everything is vital. Therefore, managing all of it requires software or a module that demands time and money.

4. Customer Behavior

Customers have dynamic needs or requirements, and new elements are  likely to impress them the most. While hotels try to integrate requirements like free wifi, entertainment systems, contactless services, etc., resource or capital bandwidth might become a challenge. 

Conquer the Industry With Our Experts 

As the hospitality sector has completely inclined towards digitization, tech-savvy entrepreneurs are  exploring opportunities to open the gates to success. While hotel management software development comes with a plethora of advantages, it poses a number of challenges that need to be eliminated. 

So, what would be your next move? 

It is suggested to schedule your consultation with us at Techugo- the best mobile app development company in USA, for assistance on your app idea and development. Our brood of experts will not only assist you with enhancing your idea ideation, but will fabricate a solution that is unique and aligns with your vision. 

Are you all set? Let’s begin the journey because the sky is the limit!